Employee Assistance Program Design & Implementation: Mental Health Strategy, Referral Pathways & Organizational Support Systems for HR
Venue: Lake Naivasha Resort, Naivasha-Kenya
Date: 18th - 23rd May 2026
Cost: Kshs. 86,000 / USD 850
CPD points: 10
Overview
Design and implement effective Employee Assistance Programs (EAPs) that support mental health and well‑being. This program guides HR professionals through the process of assessing needs, selecting EAP providers, establishing referral pathways, and promoting utilization. The curriculum covers mental health strategy, confidentiality, crisis response, and measuring program impact. Through case studies and practical exercises, attendees will learn to build support systems that help employees thrive and reduce organizational costs related to mental health issues. This program is essential for HR leaders, wellness managers, and those responsible for employee well‑being.
Objectives
- Conduct a needs assessment to understand employee mental health challenges
- Design an EAP framework including services (counseling, crisis support, resources)
- Select and contract with EAP providers or build internal capacity
- Establish clear referral pathways and promote EAP utilization
- Ensure confidentiality and trust in the EAP
- Integrate EAP with other wellness initiatives and HR processes
- Train managers to recognize signs of distress and refer appropriately
- Measure EAP effectiveness and ROI
- Develop a mental health strategy that goes beyond the EAP
Target Audience
- HR managers and wellness officers
- Employee assistance program coordinators
- Occupational health professionals
- Mental health and well‑being leads
- Benefits and compensation managers
- Organizational development practitioners
- Consultants in employee well‑being
Methodology
- Needs assessment workshops
- EAP design sessions with sample RFPs
- Provider selection simulations
- Communication and promotion planning
- Confidentiality and ethics discussions
- Case study analyses of EAP implementations
- Measurement framework development
