Overview

    This seminar is designed to help organizations enhance customer experience in an increasingly digital world. It covers the latest trends in digital service delivery, omnichannel engagement, and customer relationship management (CRM). Participants will learn how to align service excellence with evolving customer expectations and technologies to foster loyalty and satisfaction.

OBJECTIVES:
•	Identify emerging customer service trends and expectations
•	Leverage digital platforms to improve service delivery
•	Implement customer-centric service strategies
•	Manage customer complaints and feedback effectively online
•	Measure service performance using real-time metrics

TARGET AUDIENCE:
•	Customer service and support managers
•	Client relations and contact center supervisors
•	Digital transformation and CRM professionals
•	Public and private sector personnel handling customer interfaces

METHODOLOGY:
•	Role plays and real-world service scenario simulations
•	Hands-on CRM system demonstrations
•	Customer journey mapping workshops
•	Peer reviews of digital customer engagement strategies