Get more from your ERP investment with this SAP Customer Service (CS) and Service Management (SM) training. The program shows service and ICT teams how to configure and use SAP service processes, from service notifications and orders to contracts, warranties and billing. Participants will learn to streamline service workflows, track performance and use service data to improve customer support. Through guided system demonstrations and hands-on exercises, attendees will build practical SAP service management skills. This program is essential for SAP users, service managers and ERP support teams.
Objectives
- Navigate SAP CS/SM master data and organizational structure
- Create and process service notifications
- Manage service orders from planning to settlement
- Set up service contracts, warranties and entitlements
- Integrate service processes with materials and finance
- Automate and optimize service workflows
- Track service levels and response times
- Use SAP reports and analytics for service insight
- Apply best practices for customer support excellence
Target Audience
- SAP end users in service departments
- Customer service and support managers
- ERP and SAP support analysts
- Maintenance and field service coordinators
- Business process owners
- ICT project team members
Methodology
- Guided SAP system demonstrations
- Hands-on transaction exercises
- Service process mapping workshops
- Workflow optimization labs
- Case studies of SAP service implementations
- Reporting and analytics sessions
- Q&A clinics on user challenges
